Refund and Return Policy – TrustPro Insure

Effective Date: November 29, 2024

TrustPro Insure Refund & Return Policy

At TrustPro Insure, we are committed to providing you with the highest level of customer satisfaction. We understand that sometimes an item may not meet your expectations, and we want to make your shopping experience as hassle-free as possible. If for any reason you are not fully satisfied with your purchase, we offer a return or refund option under the terms outlined below.

1. Eligibility for Refunds and Returns

To ensure that your return or refund request is processed smoothly, please ensure the following conditions are met:

  • Condition of the Item: The item must be unused and in the same condition as when it was received. It should not be damaged, altered, or used in any way. If the item has been worn, used, or damaged, it will not be eligible for a return or refund.
  • Original Packaging: The product must be returned in its original, undamaged packaging, with all original tags, labels, and packaging materials intact. This includes any boxes, bags, or wrapping that accompanied the item when it was delivered.
  • Timeframe: Return or refund requests must be made within 30 calendar days from the date you received your order. This 30-day period begins on the day the item was delivered to your specified address. After this period, we may no longer be able to accept returns or issue refunds.
  • Proof of Purchase: A receipt or proof of purchase is required to process any returns or refund requests. This proof can be found in the order confirmation email or invoice.

2. How to Request a Return or Refund

If you wish to return an item or request a refund, please follow these steps to ensure that the process is handled promptly:

  • Contact Us: Reach out to our customer service team by emailing info@trustproinsure.click or calling us at (704) 483-1026. Our team is available Monday through Friday during regular business hours to assist you.

  • Provide Required Information: When contacting us, please provide the following details to help us process your request:

    • Order Number: This can be found in your order confirmation email or invoice. It is important for us to quickly locate your order in our system.
    • Reason for Return/Refund: A clear and concise explanation of why you are returning the item. This will help us improve our services and address any issues with your purchase.
    • Item Details: List the specific item(s) you are returning, including the product name, quantity, and any other identifying details that can help us verify your return. If there are multiple items, please list them separately.

  • Response from Our Team: Once we receive your request, our customer service team will respond to you within 1-2 business days with the next steps. If the item is eligible for a return or refund, we will provide you with detailed instructions on how to return the product.

3. Return Shipping

  • Return Shipping Costs: In most cases, the customer is responsible for the cost of return shipping. However, if the return is due to an error on our part (e.g., defective product, incorrect item sent), we will cover the return shipping costs. Please keep in mind that the original shipping charges are non-refundable.

  • Recommended Shipping Method: We recommend using a traceable and insured shipping method when returning items to ensure they reach us safely. TrustPro Insure is not responsible for items that are lost or damaged during the return shipment. Please retain a copy of the tracking number and proof of postage for your records.

  • Prepaid Return Shipping Label: If the return is due to an error on our part (e.g., defective or incorrect items), we will provide you with a prepaid return shipping label. In such cases, you will not incur any shipping costs.

4. Refund Process

Once your return is received and inspected, we will begin processing your refund. Please follow the instructions below:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. This includes credit cards, debit cards, PayPal, or any other approved payment methods.

  • Refund Timing: After we receive your returned item and verify that it meets the return eligibility requirements, we will process your refund within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider and the processing times of your bank or credit card company.

  • Notification: Once your refund has been issued, we will send you an email confirmation to notify you. If for any reason your return does not meet our eligibility requirements or if we are unable to issue a refund, our customer service team will reach out to you with an explanation.

5. Non-Refundable Items

Certain items are excluded from our return and refund policy, and we cannot accept returns or issue refunds for the following:

  • Customized or Personalized Items: Products that were made to your specific order, size, or personalization, such as engraved or custom-tailored items, are not eligible for return or refund unless they are defective or incorrect.

  • Digital Products or Downloadable Content: Any digital products, including e-books, downloadable software, or subscription services, are non-returnable and non-refundable once purchased, as they cannot be resold.

  • Final Sale Items: Items clearly marked as “final sale” at the time of purchase cannot be returned or refunded. These items are typically sold at a discounted price and are non-returnable.

If you are uncertain whether an item qualifies for a return or refund, we recommend contacting us before making your purchase or submitting a return request. Our customer service team will be happy to clarify any questions you may have.

6. Customer Service and Assistance

If you need any further assistance or have questions regarding this policy, please do not hesitate to contact us. We are here to help and ensure that your experience with TrustPro Insure is as seamless as possible.

Thank you for shopping with us. We value your business and appreciate your trust in TrustPro Insure.